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Homeowners Tips
Q. Can I receive the cash instead of replacing damaged items?
A.

Not generally. Most policies require that the item actually be repaired or replaced in order to receive the replacement cost settlement. In most cases, the adjuster will provide an advance based on the depreciated value of the items then pay the difference upon presentation of evidence that the items were replaced.

Q. Can I use the contractor I prefer for home repairs?
A.

When your home is damaged, the adjuster often inspects the damage and provides a check for his or her estimate of the repairs. If your preferred contractor is unwilling to do the work for the amount allowed by the adjuster, have your contractor contact the adjuster. Often, the differences can be resolved resulting in the insurance company agreeing to your contractor's price. If your contractor is unwilling to work with the adjuster, beware--this may be a sign of overcharging. If you proceed with the work without the adjuster's approval, you could end up paying the difference out of your pocket.

Q. Can I order emergency repairs/cleanup without the adjusters approval?
A. Yes. You have a responsibility to protect the property from further damage so you can and should order emergency cleanup or repairs. This includes boarding up broken windows, covering openings in the roof, and cleaning up water damage. Of course, the cause of the damage has to be covered by the insurance for it to be paid.
Q. Do I have to have receipts for everything that is lost or stolen to recover?
A. No but it certainly helps. If your home is broken into and you have a 3 year old 25" TV and a 5 year old stereo that was $400 new stolen, chances are the adjuster will not have a problem with a lack of receipts. Most people have TV's and stereo's and they don't always keep the receipts. What would be suspicious would be if you said you had a new 50" projection system TV and a six month old stereo worth $4,000 with no receipts or other proof. Such high-end items are less common and it would be very usual for such items to be purchased so recently with no evidence to prove their purchase. So keep receipts in a safe place but know that the lack of receipts will not necessarily mean you will not be reimbursed the full value.
 

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