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Consumer FAQs

What Should I Do If I Suffer Damage to My Property?

While it might seem strange to list this first; always do what you can to protect the undamaged property. In most cases, your policy requires you to do so and will pay the additional cost associated with things like: 1) making temporary repairs to an opening caused by the wind 2) boarding up a window that a burglar broke to gain access and 3) removing water from carpets wet from a leaking pipe.

It is often best to call a professional service to assist in these efforts. Damage caused by smoke or soot can be made worse if cleaned with the wrong material. In cases of theft or vandalism, always contact the local authorities as soon as the incident is discovered. Then call us to assist in reporting the loss to your insurer and to discuss how best to handle your claim. After hours, you can utilize the insurance company's 800 number. In most cases, this number is answered 24 hours per day. Whether reported to us or to the company directly, the important this is to make a prompt and complete report of the incident.

Please feel free to contact us to further discuss this important topic.


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